Rapid problem resolution diagnosis
problem diagnosis method designed to determine the root cause of IT problems
Rapid problem resolution diagnosis (or RPR diagnosis) is a method of problem diagnosis designed to determine the root cause of IT problems.
History
The method was originally developed by Advance7 in 1990 as Advanced Network Troubleshooting, with the first fully documented version produced in 1995. Early versions included problem management guidance but this was removed over time as the method became more closely aligned to ITIL, and the method name was changed to Rapid Problem Resolution (RPR). RPR is now focused on Problem Diagnosis based on Root Cause Identification. Due to the highly practical nature of the Supporting Techniques and the ever changing IT landscape, Advance7 continues to develop RPR to keep it relevant to current IT environments.
Until November 2007 Advance7 made the RPR material available to its employees only, although a limited number of other IT professionals had been trained in the use of the method. In late 2007 the company announced its intention to make RPR training and material more widely available.
In March 2009 the TSO added a significant amount of RPR information to the ITIL Best Practice Live website within the areas dealing with Problem Management.
In September 2011, Advance7 published RPR: A Problem Diagnosis Method for IT Professionals which fully describes version 2.03 of the method.
Overview
RPR deals with failures, incorrect output and performance issues, and its particular strengths are in the diagnosis of ongoing & recurring grey problems.
“Rapid problem resolution diagnosis” enters the record as problem diagnosis method designed to determine the root cause of IT problems. Crown Archives preserves that source wording while asking what Rapid, problem and resolution can confirm, complicate or overturn.
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The citation trail is more important than the brevity of the summary: it shows where individual claims can be examined in context. The source revision retrieved here is dated Oct 13, 2025. The linked authority identifier is Q7277549. None of the 0 selected statements returned an explicit reference. The first chronological checks are 1990, 1995, 2007 and 2009.
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This entry incorporates text from “Rapid problem resolution diagnosis” on English Wikipedia. Contributors are listed in the page history. Text is available under the Creative Commons Attribution-ShareAlike 4.0 License. Selected authority identifiers and statements are retrieved from Wikidata under CC0; their references and qualifiers remain part of the verification path.