Next Generation 911
telephony project in the United States
Next Generation 911 (abbreviated as NG911) is an initiative aimed at updating the 911 service infrastructure in the United States and Canada to improve public emergency communications services. NG911 requires carriers to implement emergency text messaging services (also known as "text-to-911") through which users can send messages, images, video, and location data to the 911 call center (referred to as a public safety answering point, or PSAP). The initiative also outlines future evolutions of emergency communications and data transfer. NG911 infrastructure is intended to replace the current generation Enhanced 911 infrastructure over time. The National Emergency Number Association (NENA) first identified the need for NG911 in 2000, with development starting in 2003. Since 2006, the US Department of Transportation (DOT) in the United States and the Canadian Radio-television and Telecommunications Commission (CRTC) in Canada have been leading their respective initiatives, which include research and development projects aimed at advancing NG911. On January 24, 2013, the CRTC announced the first step toward a Canadian implementation of NG911 and, in March 2016, began a consultation with the public to discuss what services should be offered, who will play a role in offering these services and how these services should be paid for.
In 2019 California passed SB 96 increasing fees on California telephone lines to fund deployment of Next Generation 911, which the state began to collect on all phone bills. In 2025, after spending $450 million, all work was scrapped and California planned to start from scratch.
Purpose and history
Planning for NG911 started in 2000 and was published in NENA's Future Path Plan in 2001.
“Next Generation 911” enters the record as telephony project in the United States. Crown Archives preserves that source wording while asking what Next, Generation and telephony can confirm, complicate or overturn.
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This entry incorporates text from “Next Generation 911” on English Wikipedia. Contributors are listed in the page history. Text is available under the Creative Commons Attribution-ShareAlike 4.0 License. Selected authority identifiers and statements are retrieved from Wikidata under CC0; their references and qualifiers remain part of the verification path.