Interactive Intelligence
Software company
Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation.
In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.
Products
The company's core product offering was the Interaction Center Platform, which centralized multi-channel business interactions and business processes. This platform could be delivered as either a premises or hosted cloud computing offering. In addition to its software, the company provided add-on professional services, support, and education for its product line. The company had partnerships with Hewlett-Packard, IBM, Microsoft, Polycom, and Salesforce.com.
Genesys developed a customer experience platform portfolio from Interactive Intelligence technology. PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features. PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. PureEngage is an omnichannel customer engagement for large organizations.
Begin with the source’s own compact description: “Interactive Intelligence” is software company. The dossier treats that line as a proposition to test through Interactive, Intelligence and Software, not as a finished interpretation.
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Stable identifiers, scientific names and standards terminology offer the best bridge between this overview and specialist evidence. The source revision retrieved here is dated Jul 26, 2026. The linked authority identifier is Q6045277. VIAF identifies the subject as 135092309. The Library of Congress control number is n2007055218. 2 of 4 selected statements include explicit references; 0 carry qualifiers and 0 use preferred rank. The first chronological checks are 2016.
Current terminology should not be projected backward without checking the classification used when the underlying evidence was created. The source lead contains qualifying language; that uncertainty should survive quotation, summary and reuse. Authority statements aid reconciliation but still require their own references, qualifiers and ranks to be checked.
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This entry incorporates text from “Interactive Intelligence” on English Wikipedia. Contributors are listed in the page history. Text is available under the Creative Commons Attribution-ShareAlike 4.0 License. Selected authority identifiers and statements are retrieved from Wikidata under CC0; their references and qualifiers remain part of the verification path.