IT operations analytics
Open-knowledge reference entry
In the fields of information technology (IT) and systems management, IT operations analytics (ITOA) is an approach or method to retrieve, analyze, and report data for IT operations. ITOA may apply big data analytics to large datasets to produce business insights. In 2014, Gartner predicted its use might increase revenue or reduce costs. By 2017, it predicted that 15% of enterprises will use IT operations analytics technologies.
Definition
IT operations analytics (ITOA) (also known as advanced operational analytics, or IT data analytics) technologies are primarily used to discover complex patterns in high volumes of often "noisy" IT system availability and performance data. Forrester Research defined IT analytics as "The use of mathematical algorithms and other innovations to extract meaningful information from the sea of raw data collected by management and monitoring technologies." Note, ITOA is different than AIOps, which focuses on applying artificial intelligence and machine learning to the applications of ITOA.
History
Operations research as a discipline emerged from the Second World War to improve military efficiency and decision-making on the battlefield. However, only with the emergence of machine learning tech in the early 2000s could an artificially intelligent operational analytics platform actually begin to engage in the high-level pattern recognition that could adequately serve business needs. A critical catalyst towards ITOA development was the rise of Google, which pioneered a predictive analytics model that represented the first attempt to read into patterns of human behavior on the Internet. IT specialists then applied predictive analytics to the IT Industry, coming forward with platforms that can sift through data to generate insights without the need for human intervention.
Due to the mainstream embrace of cloud computing and the increasing desire for businesses to adopt more big data practices, the ITOA industry has grown significantly since 2010.
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This entry incorporates text from “IT operations analytics” on English Wikipedia. Contributors are listed in the page history. Text is available under the Creative Commons Attribution-ShareAlike 4.0 License. Selected authority identifiers and statements are retrieved from Wikidata under CC0; their references and qualifiers remain part of the verification path.